Single mother Denise Glover is confident that she is building a brighter future for herself and her young daughter thanks to the help she received from JETS. The 28-year-old from St Helens started looking for work last October after her daughter Isabelle turned five – but it was quite a daunting prospect.
 
Denise’s work coach at St Helens Jobcentre Plus, Conor Ruane, referred her to JETS and put her in touch with employment coach Natalia Davies. Job Entry Targeted Support (JETS), is a separate strand of the Work and Health Programme (WHP), delivered in St Helens by Ingeus. It is commissioned and financed by the Department for Work and Pensions and deemed to be a European Social Fund match funded programme.
 
Denise needed a lot of help with her CV to boost her employability – and Natalia got to work on it straight away.
 
“I couldn’t fault Natalia, she helped me to build my confidence up and sort out my CV,” says Denise. “I also put it through the online iWorks CV checker, which was another big help. I wasn’t confident in myself and Natalia went over my CV for me and made it look good. After I sent it out, I was offered an interview pretty much straight away for a part-time job as a care assistant.”
 
The interview was another barrier for Denise, as she would need to use Microsoft Teams, a platform she was not familiar with. “I wasn’t confident with Teams, it’s confusing sometimes, but Natalia did a face call with me on Teams and that was really useful.”
 
The interview was a success and Denise was delighted to be offered the job. Ingeus funded a tablet for her and supported her in obtaining new clothing for the role. Unfortunately, the tablet was damaged during Denise’s first week in work but Ingeus came to the rescue again, helping her to get a new mobile phone. “That was really good because as a carer, all the information is on your phone via an app,” says Denise.
 
She is now working 20 hours a week, visiting elderly people in their homes, helping them out of bed and preparing meals. Her future goal is to work in a care home.
 
“I’m happy with what I’m doing now and I’m really enjoying it. I definitely recommend the JETS programme 100 per cent because Natalia was amazing,” says Denise.
 
Ingeus supports the delivery of JETS in the North West, Greater London, Greater Manchester, the North East, and Central areas.