Ingeus’s all-embracing employment support enabled Agnes from Islington to improve her job search skills and find work again after recovering from a knee injury.

She was helped into her new market research role by Ingeus’ Central London Works programme, which assists residents living in central London who have been unemployed for a long time, as well as people with health conditions, into work.

Agnes was referred to the employability programme in August 2019 by Work Coach Pengi Vungbo at Tottenham Jobcentre Plus.

“Ingeus was just fantastic,” said Agnes. “I received a complete package of employment support that enabled me to find suitable work including a period of office administration, followed by my new job making telephone enquiries to provide accurate data for market research. This role enables me to sit down and not put too much pressure on my knee while I am conducting telephone interviews.

“With help from Central London Works, I was able to update my CV and show that I was actively seeking work. I was worried about having gaps in my employment record that would not look very good to a prospective employer.”

Central London Works is central London’s version of the government’s Work and Health Programme and is delivered by employment specialist Ingeus. It is commissioned by Central London Forward and receives support from the European Social Fund.

Employment Advisor Caroline Evans put together a support plan for Agnes that would improve her skills and mental wellbeing. Agnes also accessed Ingeus’s online interactive platform, iWorks, that enables Ingeus clients to gain new career insights and assess their job search approach.

“We helped Agnes to revise her rather long CV and compile a very strong cover letter to send to employers,” added Caroline. “The team also organised mock interview sessions and Agnes was very good at responding to our feedback and refining her approach.”

Agnes was advised on current vacancies and she was also referred to a partnership agency that provided suitable interview clothes to improve her confidence.

During her engagement with the programme, Agnes also attended online courses including how to effectively disclose an ongoing health condition to a prospective employer; pain management techniques and re-building self-confidence.

“I felt that I was really listened to and everything that I needed was provided through online workshop sessions and by using the iWorks platform,” concludes Agnes.