Matthew Hateley began searching for a job after leaving college in 2019 – but struggled to find a suitable role before the pandemic struck and put his career plans on hold. The 22-year-old from St Helens was referred to JETS last December and began working with employment coach Andrea Smith.
 
The pair established a good rapport from the outset and Andrea offered Matthew advice and guidance to improve his CV. “She explained everything that she was going to do and she really helped me with my CV, as it needed updating,” says Matthew.
 
He began to apply for jobs, keeping Andrea informed every step of the way, and in March he secured an interview for a job as a public transport cleaner. Matthew completed the interview over the phone and was offered the job the same day. JETS then stepped in to provide expenses for Matthew to obtain a new iPad, work clothing and safety boots for his new role.
 
“Andrea has been so helpful and kind in helping me find a job,” says Matthew. “She has given me brilliant advice with my CV and applying for jobs, I couldn’t have done it without her help. I was so made up when JETS provided me with an iPad and work gear, all of which has helped me so much. Thank you Andrea and thank you JETS, I love my job. It’s great to be earning some money, my family are really pleased for me.”
 
Matthew was referred to Job Entry Targeted Support (JETS), a separate strand of the Work and Health Programme (WHP), delivered in St Helens by Ingeus. It is commissioned and financed by the Department for Work and Pensions and deemed to be a European Social Fund match funded programme. Ingeus supports the delivery of JETS in the North West, Greater London, Greater Manchester, the North East, and Central areas. https://ingeus.com/jetsnw