Joanne Milsom had all the right experience and the determination to succeed – but she kept hitting a brick wall in her search for a job. This led Jo to spruce up her CV, ensuring it included relevant keywords. And when the 54-year-old joined the JETS programme, she used the Ingeus iWorks online employability platform to ensure that her CV was finally ready to go.
Jo had been working as a Business Support Assistant on a temporary contract but found herself unemployed in July 2020. Despite applying for numerous jobs, Jo was repeatedly overlooked, despite managing to clinch around eight interviews.
Fiona, her work coach at Barrow Jobcentre Plus, referred Jo to the JETS programme. Jo had a meeting with employment coach Dan Wileman and the pair established a good rapport. The moral support he went on to provide was a real boost, as Jo explains: “Dan cheered me up no end, he was just there for me. We really hit it off. He might just send a single text when I was feeling a bit down and it would cheer me up.”
Dan highlighted several roles for the administration of the COVID-19 vaccine, which he thought Jo would be perfect for, but she told him she had already applied for them and been turned down. Dan urged her to obtain feedback to find out why she had not got to the interview stage. “I rang up and asked why I was getting rejected and they said it was on a points basis,” says Jo. It turned out that her CV had failed to meet the required scoring criteria when being checked by an automated CV checker. In short, it had not made it past the CV-robots.
Dan and Jo then ran her improved CV through the iWorks online CV checker, which showed it was now ready to go, highlighting key words and her relevant skills and experience. This helped Jo land a COVID-19 vaccine admin role like the ones she had previously failed to be shortlisted for. “This new job is only for six months but I’ve since had an interview for another job which I just missed out on, which means I’m on the right track,” says Jo. “It feels absolutely brilliant to be back in work.”
Ingeus, working in partnership with the Department for Work and Pensions (DWP), is delivering the Work and Health Programme (WHP) expansion for Job Entry Targeted Support (JETS). It is co-financed by the European Social Fund and provides fast paced continuous support to participants negatively affected by COVID-19 labour market changes. Ingeus supports the delivery of JETS in the North West, Greater London, Greater Manchester, the North East, and Central areas.