The DWP including the Job Centre Plus

With your consent, your Keyworker will share your personal information with your Work Coach to let them know:

  • how you are generally progressing with employment
  • the training and support activities your Keyworker has asked you to do
  • if you have completed the programme or have left early

Your sensitive information may also be shared between your Keyworker and Work Coach where necessary, to assist your Work Coach in making any required adjustments to your Claimant Commitment or Action Plan, to make sure there are no conflicts with any activities or targets that have been arranged to support you.

If your circumstances change and the change affects your benefit and/or your participation in the WWP, your Keyworker and Work Coach will share information about this change.

You will be able to withdraw your consent for this data sharing at any time. This will then place the responsibility on you to advise your Work Coach on any appropriate changes that may affect your Claimant Commitment, Action Plan or your Benefits process.

Between local councils and support services

Understanding yourparticular needswill help your Keyworkermake sure you receive all the support services you need, when you need them.

To do this, your Keyworker will ask you about theservices already working with youand help identify any additional services which may be able to support you. This includes the types of activities and services on the previous pages.

Keyworker will also check with your Local Authority to identify if you are receiving support as part of the Central Government Troubled Families Programme. If you are working with your Local Authority under this programme, your Keyworker will discuss this with your further. They will look to get your permission to work with your Local Authority. This would prevent duplication of support and to make sure that between Working Well and your Local Authority they are able to provide you the right sort of support.

Your Keyworker aims to make sure you get the right support at the right time. This may be through local council service or other organisations that they are working with. To do this effectively, you will be asked to give your permission for your Keyworker to share relevant information. This will prevent you having to repeat yourself to each organisation and explain your issue again and again.

Only the minimum necessary information will be shared on a ‘need to know’ basis.

We will ask for your consent so that we can do this. If you are not happy for us to share your information in this way, it will not prevent support, but it may affect the range of support your Keyworker is able to provide. You may withdraw your consent for this sharing at any time.

Talking Therapies

Following an assessment you may be offered the opportunity by your Keyworker to participate in talking therapies. Your Keyworker will record if you are attending, when the appointments are and if you have completed the necessary appointments you have agreed to attend. This will enable them to identify any support you may need to help with attendance, understand when action will be necessary following the completion of this support and ensure duplication with other appointments doesn’t happen. If you are referred to this service your Keyworker will explain what will happen and ask your permission to share information to make the referral. This will include sharing any relevant assessment scores, so the right type of support can be identified.

Employment & Training - improving your skills

You may be offered by your Keyworker the opportunity to participate in some the employment and training activities to help you improve your skills. Your Keyworker will record how you are progressing and if you have completed the activities you have agreed to do. This will enable them to identify any support you may need to help with participation and understand what you have already achieved so duplication doesn’t occur.

If it is arranged by your Keyworker for you to undertake a work placement, skills training or employment, they will need to share some of your information. This will only be the minimum necessary to make sure your attendance can arranged. In relation to training this may also include the results of any assessments to identify the correct level of course for you to go to.

With your permission the work placement provider/employer will be asked to let your Keyworker know how well your placement is progressing and when it ends. Your new employer may also be contacted to see if there are any services that they think will help your employment. This will enable your Keyworker to identify appropriate support, to help you in your work placement or new job. You will be asked separately to provide your permission to share information in this way.

Healthy Lifestyle

As part of the WWP your Keyworker may identify that you may benefit from support from healthy lifestyle services. This would enable you to receive targeted health advice, support and access to healthy lifestyle interventions including tobacco, alcohol, food and diet and physical activity.

If you are referred to any of these services your Keyworker will record when the appointments are and if you have completed the necessary appointments you have been asked to do. This will enable them to identify any support you may need to help with attendance, understand when action will be necessary following the completion of this support and ensure duplication with other support appointments doesn’t occur. If you are referred in this way it will be explained so you fully understand the process involved and you will be asked separately to provide your permission to share information in this way.