Your information rights

Raising concerns

You have the right to ask that we stop processing your information for the Working Well programme. Where possible, we'll try to follow through with your request. However if we have to stop processing your information, it will affect if you can take part in the Working Well Programme. It may also be that we're not legally able to not process your information. 

Following your request we will see if it is possible to stop processing your information as you asked. We will then explain the effect for your or why we are not able to stop.  

If you want to ask us to stop processing your information, you will have to do it in writing. This can be an email to your Keyworker or by giving them a paper letter.

The Information Commissioner’s Officer website  has more details about this process.

Right to correction

We try to make sure that any information we hold about you is correct. There may be situations where the information we hold is no longer accurate. If this is the case, please speak to your Keyworker so that any errors can be investigated and corrected.

Requesting a copy of your information

You have the right to ask for access to any of the information that the organisations involved in Working Well hold about you. We'll try our best to fulfil your request, but there may be some situations where we will not be able to do this in full, for example, where information we hold was given in confidence.

If you want to ask for this information please either email:

Alternatively, you can make your request by post by writing to:
Greater Manchester Combined Authority,
Church Gate House,
56 Oxford Street,
M1 6EU

When requesting your personal information you will need to include the following information:

  • your full name, address and contact telephone number;
  • any information used by the organisation to identify or distinguish you from others of the same name (account numbers, unique ID's etc);
  • details of the specific information you require and any relevant dates, for example:
    • your Working Well (Work and Health) Programme file
    • emails between ‘A’ and ‘B’ (between 1/6/11 and 1/9/11)
You can also request your information from the other organisations involved in the Working Well (Work and Health) Programme.

The Information Commisioner’s website  has more details about your rights when asking for your information. They also have a template letter for you to use.

We may monitor and record electronic transactions (internet, email and telephone conversations). This will be used, for example, to prevent or detect a crime or investigate and resolve complaints.